Privacy Policy
Last Updated: August 21, 2026At Handcraft Nails, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.By using our website, you agree to the practices described in this policy.
Information We Collect
When you place an order, create an account, contact us, or interact with our website, we may collect information such as:
Your name
Email address
Phone number
Billing and delivery address
Order details and purchase history
Nail sizing information provided for custom orders
Payment-related information
Messages or information you provide when contacting us
We may also automatically collect basic technical information such as your IP address, browser type, device information, and pages visited on our website.
How We Use Your Information
We may use your information to:
Process and deliver your orders
Confirm orders and provide order updates
Process payments
Create and manage your customer account
Respond to your questions and requests
Process custom nail sizing and customization requests
Improve our products, website, and customer experience
Prevent fraud, misuse, or unauthorized activity
Send promotional emails or updates where you have agreed to receive them
Comply with applicable legal requirements
We do not sell or rent your personal information to third parties.
Payments
Payments may be processed through third-party payment providers. We do not intentionally store complete payment card details on our website.
Payment providers may collect and process your information according to their own privacy policies and terms.
Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better shopping experience.
You can adjust your browser settings to block or delete cookies. However, some parts of the website may not function properly without certain cookies.
Order & Delivery Information
o fulfill your purchase, we may provide your name, phone number, address, and relevant order details to our delivery or courier partners.
For more information about our delivery process, estimated delivery times, and delivery-related conditions, please see our Delivery Policy.
Returns, Exchanges & Refunds
At *HandcraftNails, every order is carefully checked and packed before dispatch. Because our press-on nails are made specifically for our customers, **we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.*However, if your order arrives *damaged, defective, or there is an error on our part*, we’re here to make it right. 🤍* Please contact us within *24 hours of receiving your order*.* Send us clear photos or a video showing the issue.* If the issue is confirmed to be our fault, we will either *refund you or remake and send you a replacement set*, depending on the situation.* Damage caused after receiving or wearing the nails is not covered under this policy.We want every HandcraftNails order to reach you safely and exactly as expected.